Augmented Support Product tour

Real time remote AR for Technical Support
Get the job done! Better, faster and cheaper than today

A video is worth 1.8 million words...

So, watch the video and get a first impression of the basic functionalities

Product Overview

The augmented support solution is the number one solution for real time support with complex issues. It enables users to communicate with an extra touch, adding video functionalities and creating remote impact on the situation.

Move over voice and video calls, here comes AUGMENTED.

The augmented support solutions let’s you add virtual elements in real time to the conversation. The virtual elements are shown in real time on both sides of the call. It adds great value, replacing long descriptions by a soft touch on the screen.

Giving support has become easier than ever, the basic concept creates a huge impact on the first time fix rate.

Augmented support is a cloud based solution that let’s you communicate worldwide with voice and video. Every smart device can connect to our server.

The solution is multi-platform and runs on Android, iOS and Microsoft.

Every organisation gets it’s own secured environment where they have full control over users and usage. The online admin panel gives you meaningfull insights.

Product Features

The Augmented Support delivers tools that empower the expert to have direct impact on the user situation. The expert can see the user situation in real time and annotate on it to provide the necessary support.

An extra pair of eyes is a plus, how about an extra pair of hands?

2 way real time video annotation

The augmented support applications sets up a videostream between two users, on which both users can draw freely on the same time.

This way users can circle, color or draw clear instructions for one another. Annotations are easily made with a mouse or finger touch. Free forms, arrows, rectangles and color selection are all at the users disposal.

Say it faster with an icon

An icon says more than a 100 words.

With the Augmented support tool it is very easy to drop symbols into the application which every one knows. A very quick way to indicate whether there is danger, risk of fire, high temperature, no entry or if you just did a good job!

Need more details? Zoom in on the picture

In the Augmented Support Tool on any moment one can take a picture of the situation.

Pictures will show up below and create a timeline of what has been done so far to solve the issue. On all pictures both users can draw annotations and zoom in to details.

Have you got an example picture on your device? With the Augmented Support tool you can add any existing picture in jpg or png into the conversation. It’s a great way to get even more detailed info closer to the user.

On top, every picture will be saved locally on both the users and expert device.

Share and discuss documents in real time

Does a pdf-manual, a plan or an electrical scheme come in handy to solve the issue? The expert user who is in a controlled environment can easily share any pdf document and bring it into the conversation. He can then annotate on it, and guide the user through the manual.

It’s a great way to educate juniors in the field.

Take control on the situation

With this feature the expert user that gives support can virtually take control fo the situation by bringing in any object.

It creates an immersive experience so the user can be guided by the hands of the expert. The expert can virtually bring in his hands or any tool into the real time video.

The object is shown in real time at the users side.

Instant messaging

Send your partner a text message whenever there is too much noise in the environment.

An all known function but ideal for sending textual correct information.

Human interaction

Although mostly you want to show the problem situation… Augmented support also enables human interaction. In face-to-face mode we convert Augmented Support into a high quality video call.

Manage data usage by adapting the resolution

Whenever you’re in a low connection zone or you’ve got poor Wifi… you can alter the quality of the video you cast.

In average we use between 5 tot 7 Mb/minute. In low quality this is only 3Mb. The highest resolution for showing more detailled things in the screen may conscume up to 15Mb/minute depending on the usage.

Prepare before calling

Augmented support can be used in an off line mode so crucial preparation for the call can be done by the user.

Augmented support allows you in off line mode to take pictures and indicate what the problem is. Afterwards these pictures can easily be brought into the conversation to discuss.

The feature allows the user to document whenever there is no internet connection as well.

Create a user in 1 2 3

All users are managed through an online admin panel. Users are created in 1-click. All you need is a valid emailaddress so the user can receive his login information and password.

The accounts are created in less than a minute, and are readily available upon creation.

Keep track of calling records

All the calls are logged in the Augmented Support Admin panel.

As an administrator you can quickly check the details of the call. (not the content offcourse). We provide full information on who called who, for how long and when it happened.

All records can be exported to get better insights.

Faster Response Times

Real time remote support will give you the opportunity to fasten your response times almost to zero

Higher First-Time-Fix

An expert (virtually) present on the scene will supervise the scene which leads to less errors and a higher first-time-fix rate

Cost Saving

Increasing response times, an increasing first time fix and reducing travel time will save you money in the end

Lower Travel Costs & Time

Providing real time remote support leads to decreasing travel costs and time

Outperforming Competition

Augmented Support provides an ideal recipe for outperforming the competition: a new way of working, higher efficiency and lower costs

Reduced Ecological Footprint

Reducing travel will have a large positive impact on your ecological footprint which benefits sustainability in your business